Instructions

Please complete an electricity application for your primary residence (where you reside for more than 6 months of the year).

You cannot receive COVID-19 Energy Assistance Program (CEAP) funding for multiple residences.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750. 

If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility. 

After you have provided your information, please sign this form and provide your consent by: (a) if submitting electronically, typing your name(s) in Section 4; or (b) if submitting by mail, you may print the completed form and sign Section 4 by hand. Please ensure that the information provided is accurate and up-to-date.

Once completed, please click or tap "Submit" at the bottom of the form. You can also download, complete, and submit your form by email to ceap@kwhydro.ca or by printing and submitting a completed copy to:

Mailing and drop off locations

Applications will be processed in the order they are received. For information on other lower-income energy support programs available, please visit the Ontario Energy Board's website.


 

Section 1: Notice and consent

When you submit this completed form to Kitchener-Wilmot Hydro Inc., we are collecting your personal information in accordance with applicable privacy legislation such as the Municipal Freedom of Information and Protection of Privacy Act or the federal Personal Information Protection and Electronic Documents Act and the licence granted to us by the Ontario Energy Board under the Ontario Energy Board Act, 1998.

Your personal information is being collected for the purpose of administering CEAP, including but not limited to, determining your eligibility for CEAP.

In addition, Kitchener-Wilmot Hydro Inc. may use personal information already collected from you for the purposes of administering your Kitchener-Wilmot Hydro Inc. account (e.g., any data respecting billing, bill payments, and previous participation in energy support programs), for the purposes of evaluating your eligibility for CEAP and administering CEAP.

The funding for CEAP is provided by the Government of Ontario. Given that, in order to verify and determine whether you were eligible for CEAP and/or to otherwise administer CEAP, it may be necessary for Kitchener-Wilmot Hydro Inc. to share your information with the Ministry of Energy, Northern Development and Mines. If the Ministry of Energy, Northern Development and Mines requests any of the personal information contained in this form in order to verify your eligibility for CEAP or for audit purposes related to the administration of CEAP, Kitchener-Wilmot Hydro Inc. will supply it to them. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit. You are encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP.

By completing and submitting this application form, you are consenting to the collection, use, and disclosure of your personal information as described above.

If you have questions about the collection of the information in this form, please contact us by email at customercare@kwhydro.ca or by telephone at 519-743-3600. 


 

Section 2: Utility Account Holder Information

Before you begin, make sure you have a copy of your bill for reference.

It is your responsibility to ensure the information you provide is true and accurate. Please enter your information exactly as it appears on your Kitchener-Wilmot Hydro bill. If your information is incorrect or not entered as it appears on your bill, we will not be able to process your application until the information can be corrected and verified, which could affect your ability to receive CEAP funding. 

If you need information about your account or unsure about information that is required, please contact us by telephone at 519-743-3600 or by email at customercare@kwhydro.ca. Please note that due to privacy laws, we will only be able to provide account information to people who are named and authorized on the account. 

 


 

Section 3: Program Eligibility Requirements


 

Section 4: Declaration

By signing below, 

(a) I declare that the information I have provided in this application is true and correct; and
(b) I indicate my consent to the collection, use and disclosure of my personal information as described in this form.